The team started with a focus on what a “finer” website experience truly meant in the minds of the primary audience. From an initial poll and analytics research we found some indelible truths:
- People wanted to view the menu and get to an order as quickly as possible
- People wanted to see the food they were about to buy
- People demanded a seamless, coherent experience on their mobile devices
We then turned our focus on the secondary, but very important market of franchising. These website visitors were concerned with the brand story, but had other motives to convert to a lead. They wanted to get a sense of legitimacy, and were looking for a business opportunity with a company that had infrastructure, marketing support, and operations prowess. The franchise section of the Fresh To Order site had to expel any doubts that they were up to the challenge, while delivering key objective information that was easily found and understood. This meant a strategic mix of selling the magic, and telling the facts.
With these truths as a guide, the Vigor team set about redesigning the brand website’s information architecture from user flowcharts to wireframes. The focus was put on getting a site visitor to key areas of conversion while telling the brand’s story along the way.
This was accomplished with a focus on user interaction and experience. We told the story of Fresh To Order’s finer, fresher experience with excellent design aesthetics and smooth functionality across the entire website experience. For those visiting the site on mobile, the site was extremely mobile-friendly due to the Vigor team’s mobile-first approach to the design and function.
The new website’s home page, the number one landing page by far, was a mix of form and function. The story was told clearly and boldly through large food imagery that teased and enticed the visitor when rolled over. The roll over state of the images featured a headline and teaser copy that would lead the visitor further into the website experience giving the brand a chance to tell more of the story to an engaged viewer.
Finally, streamlining the purchase and inquiry processes was a major focus of the effort. Although the team did not have the opportunity to streamline the entire online ordering process, we did make it easier to start the process. Rather than simply sending users to the online ordering system only to have to select a location, we stamped out that task by letting them select the location prior to click-through. This reduced frustration on the user-side making for a finer experience, while increasing click through rates.